Our unique customer registration solution allows you to capture, validate and enhance all identity information at the point of registration, ensuring that you have quality and accurate customer information right from the start of the relationship. Our new infographic illustrates this point in a clear and informative way, allowing you visualise what this actually involves and how it can help your business.

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Database Marketing, a leading monthly magazine for data and insight driven marketers, has published Capscan’s ‘Global shift: total data quality for e-retailing’, an overview article outlining the main points from the paper for its readership. If you would like a copy and want to learn how changing trends in retail and consumer behaviour are being addressed by holistic and enterprise-wide Global Data Quality Management (GDQM) philosophies, please click here. Produced with permission of Database Marketing.

For a full copy of the ‘Global Shift: Total Data Quality For e-Retailing’ white paper, please click here.

Trends in commerce and in our behaviour are shifting fast. We are finding new ways to shop, using different channels and from different devices. Retailers need to be agile to keep ahead of this movement, all the while embracing the demand for their products from a wider range of people in more countries than ever before. The need for a holistic and enterprise-wide Global Data Quality Management (GDQM) philosophy, with systems in place to match, has never been greater.

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The third in a series of Data Quality surveys, ‘Data Quality Insight’ tracks the changes in attitudes towards data quality within businesses over a four year period. Results show that despite organisations increasingly understanding the high importance that good data quality has for the health of their company, stressed trading and operating conditions, means that organisations are becoming introspective with regards to their data, and many results are very similar to those of 2010. Worryingly, external influences such as third-party data sources and customer data entry are increasingly being blamed for data quality issues above internal processes and systems.

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This new white paper reveals the widespread and often hidden benefits of data quality management (DQM). The report by Independent analyst, data management expert, Graham Rhind, provides insight into the simple and low cost measures that deliver a quantifiable return on investment (ROI), and advises that implementing even basic measures at the point of address data capture will save the organisation thousands of pounds and improve ROI.

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Terry Hiles, Capscan Managing Director, Discusses 20 Years in the Data Fast Lane

In an exclusive interview with Database Marketing, Terry Hiles, Managing Director of Capscan, talks to Antony Begley about his career in Data Quality and Master Data Management, the changes and developments in the industry over the last 20 years, as well as offering a discussion on the future direction and new product launches of Capscan, and his thoughts on where the industry will be going in the future.

To read this interview, please click here.

This new white paper is based on a Data Quality Management (DQM) survey conducted in May 2010, following a similar survey conducted in 2008. The findings reveal a mixed picture of data quality management in the organisations surveyed showing that there has been little progress on the most important aspects of data quality.

The results also show that data quality within an organisation is something of real importance and value to a business, but when we compare this year’s results to those of 2008, we find that many aspects of data quality and management have not shown any improvement, and in some cases the situation for data quality has worsened.

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Capscan Sales Director David Mead reveals the fundamentals of data quality management and how to avoid costly data mistakes in a live presentation to Marketing and Technology professionals. If you want to hear more about how this will affect your business, and how Capscan’s products and solutions can help, please click on the link below.

Click here to download your copy of this podcast. (File size 116MB)

Butler Group, Europe’s leading IT research and analysis organisation, takes a detailed look at Matchcode (Version 6), the latest release of Capscan’s comprehensive address management system. The technology audit examined areas such as functionality and deployment; providing a detailed analysis of how Matchcode operates, the architecture behind the product and the benefits it can bring to a business. The report said, “Butler Group believes that any organisation with a large direct B2C or B2B outreach program would benefit from the Capscan solution.” 

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This new white paper report is based on the findings of an independent international Data Quality Management (DQM) survey of business professionals. Its results shows awareness levels of the importance of data quality are high with 88% of respondents viewing data quality as important or fairly important to their organisation, with only 41% claiming to have a DQM policy in place. The research also examines the wider issues, including to what extent senior management was recognising the importance of data quality and what they believed the impacts of good or bad data quality is on the organisation.

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Incorrect, incomplete or ‘dirty’ address data incurs unnecessary costs to the business in terms of wasted time as well as money. Failed, delayed or misplaced deliveries, due to a bad address incur significant costs, as well as the time spent trying to retrieve the correct one! More importantly, failed deliveries means a broken promise and possible damage to your brand image. All that money you spent on brand building over the years could be wasted if you fail to deliver on your promise.

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Capscan Sales Director David Mead has revealed the problems and challenges associated with data quality in a conversation with Chris James of the International Direct Marketing Fair. If you want to hear more about the data challenges facing businesses and how Capscan's services and on-demand solutions can help, please click on the link below.

Click here to download your copy of this podcast. (File size 28MB)

Name and address data is essential for organisations of all sizes, and many are now taking a strategic approach to it by implementing company wide policies. Effective address and data management technologies and services can help achieve their aims and objectives with this. Many are consequently benefiting from significant cost savings.

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Accurate customer data when processing e-commerce transactions is crucial to online retailing, in terms of combating fraud, reducing the number of site drop-offs and avoiding the unnecessary monetary and environmental costs associated with mis-directed or lost mail and packages, as well as brand damage. This presentation shows how the quality of customer data captured, as well as the overall customer experience can be dramatically improved through effective address management.

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Data quality, a once neglected and often misunderstood subject, is now considered a priority for many businesses. Accurate, efficient and high quality data entry and management are now recognised as being valuable business assets, and rightly so. However, despite the fact that organisations increasingly recognise these facts, many still do not provide the resources required to achieve optimal data management. The paper provides tips and advice on how you can avoid these potential pitfalls, and maximise the return on your data investments.

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When communicating with customers or prospects your address database should be the core of your business strategy. If your database is filled with inaccuracies it will cost you dearly and could prevent your business from growing. When this is on an international level, it is even more vital to ensure your data is accurate before you undertake any cross-border marketing. In this article, Terry Hiles argues that accurate addresses are the key to fulfillment and ultimately customer satisfaction!

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'Gershon - Six Months On!' looks at the way in which the Gershon Report is impacting on the public sector and e-government. It looks at the balance-sheet of the debate, in particular who is winning the argument. It considers whether the public sector environment in 2005 is any different, and poses any challenges which Gershon implementation teams needs to take into account. It also examines the lessons applicable to those working in e-government, and provides important advice on the best ways forward.

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'Addressing The Public' is the exciting new white paper from data management guru, Graham Rhind. The white paper explores effective data management in a dynamic world, providing some basic rules, suggesting top tips for optimal data quality and examining some case studies. It suggests that public service organisations need to be at the cutting edge of technological innovation and that the use of data validation and data cleaning software is essential.

Click here to download your copy.